Tactically Measuring the Impact of Informal Learning

Presentation by John Mattox, Managing Consultant, CEB. Gone are the days of a single LMS and a simple web portal to communicate organizational information. Though digital platforms like Lynda.com, Google, Sharepoint and many others available to learners, but sometimes the resources are individuals within their network—to gain instant insights that can be applied immediately in the work flow. Learning record stores (LRS) are beginning to track informal and social learning events, but even these tools only capture a fraction of the actual learning that occurs. Methods for assessing the quality of learning and more importantly the impact of learning on individual and organizational performance must adjust to remain relevant. Evaluation should focus on leading indicators of effectiveness like relevance and alignment while also measuring gaps that need to be filled.

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